Legal | InstallPROOF

InstallPROOF Inc. — Sherwood Park, Alberta, Canada
Privacy inquiries: admin@installproof.com

1. Who We Are

InstallPROOF Inc. is a technology company incorporated in Alberta, Canada. We operate a flooring installation verification and documentation platform accessible via web browser and mobile application.

For privacy inquiries, contact our Privacy Officer at: admin@installproof.com or by mail to the attention of the Privacy Officer, InstallPROOF Inc., Sherwood Park, Alberta, Canada.

2. Scope of This Policy

This Privacy Policy applies to all personal information collected by InstallPROOF through our platform, website (installproof.com), mobile applications, and any services we provide. It applies to all users including retailers, installers, manufacturers, distributors, and visitors to our website.

This policy does not apply to third-party websites, services, or applications that may be linked from our platform.

3. Information We Collect

3.1 Information You Provide Directly

Account registration information: name, email address, phone number, company name, role, and billing information
Profile information: professional certifications, years of experience, geographic region served, and installer credentials
Job and installation records: all data entered into the platform including job details, client information, and installation documentation
Communications: messages sent through our contact forms, support requests, and correspondence with our team

3.2 Installation Record Data

When an installer submits a verified installation record, we collect and store:

Subfloor moisture readings and measurement data
Ambient temperature and relative humidity at time of installation
Subfloor flatness and preparation documentation
Product identification including lot numbers and manufacturer specifications
Photographic evidence captured through the platform
GPS location data if enabled on the device used
Timestamped completion and compliance confirmations
Installer digital signature and acknowledgment records

3.3 Automatically Collected Information

Device information: device type, operating system, browser type, and IP address
Usage data: pages visited, features used, time spent on platform, and interaction logs
Log data: server logs, error reports, and performance data

4. Data Ownership — Critical Provisions

4.1 InstallPROOF Owns the Installation Record

The structured installation record created through the InstallPROOF platform — including all site condition data, timestamped entries, compliance confirmations, photo documentation, moisture readings, ambient condition records, and the formatted verification report — is owned by InstallPROOF Inc. as an original work created by and through our platform.

By submitting data through our platform, users grant InstallPROOF a perpetual, irrevocable, worldwide, royalty-free licence to store, process, analyse, aggregate, and use that data in accordance with this Privacy Policy.

4.2 Installer Portable Identity Rights

Individual installers retain the right to access their personal job history and verification records through their installer account. This right is portable — it follows the installer regardless of which retail shop or employer account they are associated with.

This portable access right does not constitute ownership of the underlying data or records. It is a licence to access and share data that remains owned by InstallPROOF.

4.3 Retailer Account Data

Retailers who subscribe to InstallPROOF have access to job records associated with their account during the period of their active subscription. Upon cancellation, retailers retain the right to export a copy of their job records in standard format (PDF or CSV) for a period of 90 days following cancellation.

4.4 Manufacturer and Third-Party Product Data

InstallPROOF makes no claim of ownership over manufacturer product data, warranty specifications, or installation guidelines. These materials remain the intellectual property of their respective owners.

4.5 Aggregated and Anonymised Data

InstallPROOF reserves the right to aggregate, anonymise, and analyse installation data across all platform users for the purposes of industry research, product improvement, quality benchmarking, and commercial reporting.

5. How We Use Your Information

5.1 Primary Purposes

Providing, maintaining, and improving the InstallPROOF platform and services
Generating and storing verified installation records and certificates
Processing subscription billing and managing account access
Sending service notifications, account alerts, and billing communications
Providing customer support and responding to inquiries

5.2 Secondary Purposes

Analysing platform usage to improve features and user experience
Generating aggregated industry benchmarks and quality metrics
Complying with legal obligations and responding to lawful requests
Enforcing our Terms of Service and Acceptable Use Policy
Preventing fraud and ensuring platform security

5.3 Marketing Communications

We may send marketing communications to users who have provided consent. Users may withdraw consent at any time by clicking the unsubscribe link in any marketing email or by contacting admin@installproof.com.

6. Legal Basis for Processing (PIPEDA / Alberta PIPA Compliance)

InstallPROOF collects and uses personal information only for purposes that a reasonable person would consider appropriate in the circumstances, and only with knowledge and consent except where otherwise permitted by law.

7. Data Retention

Active account data is retained for the duration of the subscription plus 90 days following cancellation
Installation records and site condition data are retained indefinitely as part of the platform's system of record, subject to applicable law
Billing records are retained for a minimum of seven years in accordance with Canadian tax law requirements
Aggregated and anonymised data may be retained indefinitely

Users may request deletion of personal account information by contacting admin@installproof.com. Note that deletion of personal account data does not result in deletion of installation records, which are owned by InstallPROOF.

8. Data Security

InstallPROOF implements industry-standard technical and organisational security measures including encrypted data transmission, access controls, regular security assessments, and secure data storage practices.

No method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, InstallPROOF cannot guarantee absolute security.

9. Sharing of Personal Information

InstallPROOF does not sell personal information to third parties. We may share personal information in the following circumstances:

With service providers who assist us in operating the platform, subject to appropriate data processing agreements
With other users on the same account as authorised by the account holder
With manufacturers or retailers as explicitly authorised by the installer for the purposes of the ProVerified marketplace
As required by applicable law, court order, or governmental authority
In connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality protections

10. Cross-Border Data Transfers

InstallPROOF is based in Alberta, Canada. Our platform infrastructure may involve service providers located in other jurisdictions including the United States. Where personal information is transferred outside Canada, we ensure appropriate safeguards are in place in accordance with PIPEDA requirements.

11. Your Rights

Subject to applicable law, users have the right to:

Access personal information held about them by InstallPROOF
Request correction of inaccurate personal information
Request deletion of personal account information (subject to our retention obligations)
Withdraw consent to non-essential processing
Lodge a complaint with the Office of the Privacy Commissioner of Canada or the Alberta Office of the Information and Privacy Commissioner

To exercise any of these rights, contact admin@installproof.com. We will respond within 30 days.

12. Children's Privacy

The InstallPROOF platform is intended for use by professionals in the flooring industry. We do not knowingly collect personal information from individuals under the age of 18.

13. Changes to This Policy

InstallPROOF reserves the right to update this Privacy Policy at any time. Material changes will be communicated by email to registered users and by notice on our website at least 14 days before taking effect.